You will come to resent being tempted by the ADS when you keep on seeing TikTok's whilst your claim keeps getting delayed

They would try and find a reason not to fulfil a claim, firstly just by dragging their multiple reviews requesting for information that has already been handed to them. Got into an accident on the 14 Dec 2025 where I immediately informed the insurance who approved the towing of the car. ~3 days later I was informed that the car would be written off as it was not salvageable. however, I was requested to submit some required docs in order for them to review the claim (Pictures, accident report, tracking report, ID, license you know the jest) mind you they had a foot note near the end of the request document that If I do not submit the requested documents by a matter of days they had the right to decline the claim, not a care about how the accident that had made the car to be written off would mean that I needed to schedule doctors visit to confirm that no physical internal damage had occurred (ambulance arrived on site only managed to do physical checkup). A month later they are still doing the review with approximately 2 consultants already taking leave leaving to the whole process having to start from scratch. Now I am forced to relieve the moment and not move on from it every time that their consultant who Ive now resorted to being in a first name basis with calls (she hangs up before I even pick up so I am guessing it's for admin purposes and just to say she did not reach me). Mind you they have now debited me twice for a car that they have and which they personally wrote off after the accident.