You have total lack of customer car during claim process!

I got a claim rejection letter after almost 3 months of lack of communication about my claim process. I am trying to understand how do you instruct someone to move the car within 72hours from where it is has been kept without even giving them the release letter. I have to get this information from Auction Nation that I need release letter to have the car moved. You sounds like a good insurance broker when you onboard people to join but you have shown me flames during my claim process. Your claim handlers or your claim process need some bumper to assist customer on time and You agents need stop instructing customers that "your claim handler will contact you as soon as possible" on you chat platform because they don't contact customers as soon as possible.