You cannot trust them with simple things and they implement delay tactics to return your money

They really started out great but as soon as it came to refunding me for the drive less discount it became a c****. I have now lost faith that they can deliver on their promise. Here is why.

Issue 1: The policy documents state that they will automatically refund you the premium difference when you drive less than 300kms. I waited a month and not a word from them. I called in to find out that you have to request the refund and send them screenshots of the km's. The convenience they promised was a lie and the policy documents was a lie.

Issue 2: After requesting the drive less refund the amount, I got refunded was less than what was displayed on app. Not a lot less but I was still curious as to why. Perhaps there were fees I was not aware of and wanted to find out. I asked the question on why it was less and to date have not gotten an answer. They asked me if I made changes to my policy. They can see if I did. I did not and this was just a delay tactic. it has been 28 days, and I don't have an answer yet, nor an apology nor even to tell me they are working on it. I was told I would get a call on the 15th of Jan before the end of the day and no call happened. They lie again about the amount they refund you.

Issue 3: It so happens that I drove less than 300km's for the next month and requested my drive less refund and asked for a follow up on my original query. this was on the 3rd of February and I haven't received anything to date except the next day to tell me the refund hasn't been raised yet. When I followed up on the refund a few days later I was told the kilometer reading was not correct on the app and they had to get it from Tracker. Ok but I drove 98km's, this is my second car that is parked 90% of the time in the garage. I do not drive it every month, so if there is a kilometer discrepancy then it must be a few kilometers at most. It can't be a 202 km difference for two reasons 1. I didn't use the car in that month and 2. if there are such large discrepancies then they are proving their system *************. This is just another delay tactic as it wasn't relevant as I was way under the 300km mark.

The fact that you can't trust them for simple promises does not give me much faith that I can trust them during a claim.

I want to cancel/void this policy for my all my premiums to be fully refunded, the tracker to be removed at pineapples cost and the tracker contract to be cancelled as I was sold the policy under false information.

I will refer this to the ombudsman if you do not void and refund all my premiums I have paid to date in full as my request.