Write-Off Payment outstanding for 3rd month (Stay Away)

Had an accident on 31/12/2023. Claim submitted on the day. Mid-Jan The assessment was eventually done and the write-off was confirmed.

Feb Letter of write-off confirmation received on 08/02. Document collector had no details of what was needed to be collected or for whom and was sent away. Took 2 weeks for them re-arrange collection which happended on 21/02.

29/02/2024 Got informed that the courier was highjacked so I need to go apply and get a replacement NATIS registration document before they will pay me out.

Overall, their communication has been slow, appearing to ensure that they can collect as many premiums as possible during the period of their process as possible.