CM
Chelsea M
1 reviews | Active since Mar 2021
04 Sept 2026, 16:35
Would not recommend
If you want a write off process (that was questionable in the first place) to take 2 months and have to follow up with them at every turn, then Pineapple is the insurer for you. If you want to learn about how to be resilient, patient, and live without a car that you are still paying for on a monthly basis, definitely go for Pineapple. Lastly, if you don't care about receiving documents like Damage Reports or Agreement of Loss documents being correct, then I would 100% recommend.
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Pineapple Insurance's replyOfficial
04 Sept 2026, 17:21Hi Chelsea Maher,
We sincerely apologize for the frustration you have encountered, and we are eager to help you. Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate the delays with your write-off process, follow-ups, and the incorrect documentation, and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply04 Sept 2026, 17:21
Official
Hi Chelsea Maher,
We sincerely apologize for the frustration you have encountered, and we are eager to help you. Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate the delays with your write-off process, follow-ups, and the incorrect documentation, and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍