BS
Babalwa S
1 reviews | Active since Jan 2022
03 Jun 2025, 11:28
WORST WELCOME
After the bad reviews of poor customer satisfaction, thought to also add that there are so many clauses the activation officer failed to disclose. I've been with my previous car insurance since 2013 and am now reluctant to approve the requested debit order.
Subsequently to that, the activation officer upon enquiring with him as to why he did not disclose crucial information he said he will come back to me to date.
Could this be a sign that I may be making a deal with the dęv!ł?
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Replies (1)Pineapple Insurance's replyOfficial
03 Jun 2025, 12:04Hi Babalwa Sobikela👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,
Pineapple Insurance's reply03 Jun 2025, 12:04
Official
Hi Babalwa Sobikela👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,
