Worst service provided by Pineapple insurance.

Item: Pineapple Insurance
Rating: 1
Author: Anelisiwe M

I submitted a claim for my ****** phone in July. It took them 2 weeks to even register the claim on the app. I have been moving back and fort trying to ensure that I Atleast get my claim approved but no luck. It's been over a month now and I don't have anything tangible with regards to me claim

Pineapple insurance is by far the worst insurance company that I have had to deal with.

Helpful (0)

Replies (3)

Pineapple Insurance's replyOfficial

16 Aug 2021, 12:47

Hi Anelisiwe

Thank you so much for bringing this to our attention.

We are really embarrassed by your experience and we will be investigating what happened.

In the mean time one of our senior staff members will be in touch to help you get the matter resolved.

Kind regards
Marnus
CEO @ Pineapple

Pineapple Insurance's reply16 Aug 2021, 12:47

Official

Anelisiwe M's updateReviewer Update

19 Aug 2021, 11:11

Thank you
The matter was resolved, my claim was finalized and I received the new phone.

Anelisiwe M's update19 Aug 2021, 11:11

Reviewer Update

Thank you
The matter was resolved, my claim was finalized and I received the new phone.

Pineapple Insurance's replyOfficial

19 Aug 2021, 11:19

Hi Anelisiwe.

Thank you SO MUCH for the feedback.

Would you please consider removing the complaint and posting an updated review?

We would really appreciate it as this rating will effect our overall rating going forward.

Kind regards
Marnus
CEO @ Pineapple

Pineapple Insurance's reply19 Aug 2021, 11:19

Official