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Boitumelo M
1 reviews | Active since Oct 2020
07 Feb 2025, 20:51
Worst service of the century
Pineapple insurance has the worst service ever. I would not recommend them for any type of insurance. I have been trying to log a claim for days they only back to me after 5 days of trying to log a claim. Now that I want to cancel my insurance I am sure it will take the same amount of days. Just don’t insure your stuff with this company
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Pineapple Insurance's replyOfficial
08 Feb 2025, 06:58Hi Boitumelo Makokoane👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply08 Feb 2025, 06:58
Official
Hi Boitumelo Makokoane👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍