Worst service ever, no respect for client and they don't care that they are *****ing our money monthly. It's sad I pay for no service and bad service

I submitted a claim and it kept being escalated to different people and requested different documents until they escalated the senior who had them requested that documents request from vodacom are not enough, she had send form for me to give them consent to access my incoming and outgoing calls I refused and called vodacom to request that and they also refuse and said it's invasion of privacy. For me refusing that my claim was not processed I even had to report the matter to ombudsman.