Worst service ever . I do not recommend pineapple

I'm having the worst experience ever from pineapple this time

I logged a claim about a m9nth ago .actually on the 3rd of November it's the 12th today

It was never attended to until after a week . With hopes that we'll get the ball rolling and not be stuck in trauma in stress . It dragged

The consultant Ivan Fourie to be very specific because I had a consultant that assisted be before woth the first claim and their service was on point Unlike Gugu Msibi and Faith Lutho Ngangani from My Brand who offered me excellent service Ivan will never call you to give you feedback, communication is never detailed from him on email It's like he's doing you a favor by assisting by being a consultant handling your claim

When you call he never picks up the call,doesn't respond to texts takes forever to reply to emails .

I requested escalations email and Team leader emails from him which I never got The service is very poor

Because what kind of company doesn't push for consultant to close off claims and follow up. what is management doing seeing notes if any on a claim that has been open for over a month ?

No TAT for a claim.. seriously though ? What does the Regulation say about TAT ? I'm really disappointed in the insurance company actually even with their underwriter aswell Iwyze under OldMutual Because how does a claim last for 3 months .

I signed an AOL in December 23 and the claim is still hanging

I hot a courtesy car and even returned it and the claim is still hanging Now I'll have to pay another premium for a car that's not there also the they will charge me for insurance and take me from pillar to post for refund

What kind of joke is this 😡

I can not be following up on claim with a consultant like a teenager trying to ask a girl out