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thobeka M
1 reviews | Active since Apr 2013
10 Oct 2023, 09:16
Worst service ever
4 weeks later nothing is happening with my claim, no one is updating me about anything all I get is that my claim is being validated, how much longer must I wait??? This has become a frustrating experience and all my patients has run out… Please get your house in order and prioritise my claim ASAP.. you are so quick to deduct money then drag the whole process when you need to step up and play your part… I will write reviews every hour if I have to, until you guys start giving my claim attention
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
10 Oct 2023, 09:53Hi thobeka msibi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. Please note that we have received your complaint and have escalated it to the claims department for them to reach out to you immediately.
Pineapple Insurance's reply10 Oct 2023, 09:53
Official
Hi thobeka msibi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. Please note that we have received your complaint and have escalated it to the claims department for them to reach out to you immediately.
tM
thobeka M's updateReviewer Update
10 Oct 2023, 09:58This is a copy and paste response you gave me last week and that is not good enough… I want to talk to someone who will assist me please send me contact details of whoever is supposed to be helping me…
tM
thobeka M's update10 Oct 2023, 09:58
Reviewer Update
This is a copy and paste response you gave me last week and that is not good enough… I want to talk to someone who will assist me please send me contact details of whoever is supposed to be helping me…
Pineapple Insurance's replyOfficial
10 Oct 2023, 11:31We would like to inform you that we have escalated your request to both the claims agent and claims manager. They have been instructed to reach out to you directly and provide you with an update and feedback regarding your claim. We apologize for any delay or inconvenience caused, and we appreciate your patience as we address this matter promptly.
Pineapple Insurance's reply10 Oct 2023, 11:31
Official
We would like to inform you that we have escalated your request to both the claims agent and claims manager. They have been instructed to reach out to you directly and provide you with an update and feedback regarding your claim. We apologize for any delay or inconvenience caused, and we appreciate your patience as we address this matter promptly.
tM
thobeka M's updateReviewer Update
12 Oct 2023, 09:20How does one actually get assistance from pineapple because this is the worst kind of service???
tM
thobeka M's update12 Oct 2023, 09:20
Reviewer Update
How does one actually get assistance from pineapple because this is the worst kind of service???