BM
Bongisile M
1 reviews | Active since Nov 2017
11 Aug 2020, 11:34
worst service ever
i submitted my claim on the 29/07/2020 and submitted all required to then to process my claim even today im still waiting for them finalize my claim i dont have a cellphone its been 3 weeks yet im paying insurance worst insurance ever.
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
11 Aug 2020, 12:02Hi Bongisile,
We sincerely apologize for the delay here. This is not upto our usual standards and we will investigate what happened here.
We have asked the claims team to make this a top priority and you should receive feedback today.
Thank you for your patience on this matter.
Kind regards,
Pineapple Team
We sincerely apologize for the delay here. This is not upto our usual standards and we will investigate what happened here.
We have asked the claims team to make this a top priority and you should receive feedback today.
Thank you for your patience on this matter.
Kind regards,
Pineapple Team
Pineapple Insurance's reply11 Aug 2020, 12:02
Official
Hi Bongisile,
We sincerely apologize for the delay here. This is not upto our usual standards and we will investigate what happened here.
We have asked the claims team to make this a top priority and you should receive feedback today.
Thank you for your patience on this matter.
Kind regards,
Pineapple Team
We sincerely apologize for the delay here. This is not upto our usual standards and we will investigate what happened here.
We have asked the claims team to make this a top priority and you should receive feedback today.
Thank you for your patience on this matter.
Kind regards,
Pineapple Team
BM
Bongisile M's updateReviewer Update
11 Aug 2020, 12:10i spoke to neo last week and he said he will make my case a top priority even today no feedback and how will you escalate my case with out taking my details ?
BM
Bongisile M's update11 Aug 2020, 12:10
Reviewer Update
i spoke to neo last week and he said he will make my case a top priority even today no feedback and how will you escalate my case with out taking my details ?
BM
Bongisile M's updateReviewer Update
11 Aug 2020, 14:10can i get an answer
BM
Bongisile M's update11 Aug 2020, 14:10
Reviewer Update
can i get an answer
Pineapple Insurance's replyOfficial
11 Aug 2020, 14:21Hi There,
I see the team is busy liaising with you.
As I hope you can understand there are additional checks and investigations for claims which happen shortly after insuring as well as multiple claims happening in a short space of time on a new policy.
Thanks for your patience.
Kind regards,
Pineapple Team
I see the team is busy liaising with you.
As I hope you can understand there are additional checks and investigations for claims which happen shortly after insuring as well as multiple claims happening in a short space of time on a new policy.
Thanks for your patience.
Kind regards,
Pineapple Team
Pineapple Insurance's reply11 Aug 2020, 14:21
Official
Hi There,
I see the team is busy liaising with you.
As I hope you can understand there are additional checks and investigations for claims which happen shortly after insuring as well as multiple claims happening in a short space of time on a new policy.
Thanks for your patience.
Kind regards,
Pineapple Team
I see the team is busy liaising with you.
As I hope you can understand there are additional checks and investigations for claims which happen shortly after insuring as well as multiple claims happening in a short space of time on a new policy.
Thanks for your patience.
Kind regards,
Pineapple Team
BM
Bongisile M's updateReviewer Update
11 Aug 2020, 14:40so you investigations take 3 weeks?
BM
Bongisile M's update11 Aug 2020, 14:40
Reviewer Update
so you investigations take 3 weeks?