DM
Dumisani M
1 reviews | Active since May 2023
30 Jan 2024, 11:23
Worst Service delivery possible ,with a dash of incompetence
I've been waiting for my car to be inspected for 25 days and they still haven't done a think, Pineapple took it to a panel beater instead of a mechanic ,and they don't even call to give updates ,I've been waiting my airtime calling ,Pineapple the assessors and the panel beaters for the last 25 days , 😢 the worst service delivery, if I could give negative stars I would
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Pineapple Insurance's replyOfficial
30 Jan 2024, 13:30Hi Dumisani Munawa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Jan 2024, 13:30
Official
Hi Dumisani Munawa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.