Worst service and lots of incorrect information on policy document - Difficult to reach

I took up their policy online, got the schedule but realised that was not what they had promised when I went through the document. A few hours later, I reached out to them on the contact numbers I got from the policy schedule. Surprise! Calls were answered by Iwise insurance and they seemed very unsure of Pineapple product. Finally, I had no option but to visit their website and used the chat option there. Policy was cancelled but they still went ahead and debited my account, contrary to what was promised. **** service. I went back to their website, sent messages but its over 8 hours now, still no response. There is no number to call anyone to get funds reversed. Seems like this is a ***** company