SP
Stef P
1 reviews | Active since Apr 2012
03 Aug 2025, 07:42
WORST SERVICE AND AFTER SERVICE!!!!!
THE WORST service and after service!! They don't answer their phones and they don't reply to your emails. I recently done my pre-inspection and submitted it on the app. Received an email from Kgaume indicating they noticed I have smash and grab which I omitted mentioning in the pre-inspection. Sent him an email asking him certain things. In total to date, I've sent him SIX emails enquiring about "any updates" regarding my initial email.
Their service is appalling!! Maybe they get commission on seeing how many calls and emails they can avoid.
I WOUD ABSOLUTELY NOT RECOMMEND PINEAPPLE!!!!
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Pineapple Insurance's replyOfficial
03 Aug 2025, 10:16Hi Stef
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply03 Aug 2025, 10:16
Official
Hi Stef
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍