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thobeka M
1 reviews | Active since Apr 2013
06 Oct 2023, 08:25
Worst service..
I made a cellphone claim on the 14th of September, sent all relevant documents but 3 weeks later I am still waiting for feedback all I get is your claim is being validated, I don’t get what is the hold up,.. this has to be the worst service ever, because you can’t even call them they take forever to respond to their WhatsApp messages, it’s just one hell of mess.. it’s as if no one knows what they’re doing, yet they are so quick to deduct their money, but drag their feet when they have to process your claim. I am experiencing the worst service ever with this insurance company.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
06 Oct 2023, 09:20Hi thobeka msibi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Oct 2023, 09:20
Official
Hi thobeka msibi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's replyOfficial
06 Oct 2023, 09:43Thank you, I have your details and I already escalated to the claims team to reach out to you and assist.
Pineapple Insurance's reply06 Oct 2023, 09:43
Official
Thank you, I have your details and I already escalated to the claims team to reach out to you and assist.
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thobeka M's updateReviewer Update
06 Oct 2023, 11:26Can I please get feedback today not next week, today
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thobeka M's update06 Oct 2023, 11:26
Reviewer Update
Can I please get feedback today not next week, today