OS
Olwethu S
1 reviews | Active since Oct 2024
14 Oct 2024, 11:06
Worst Service
My car was ****** last month. You guys have been giving me a go around with my claim.
Worst service ever.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
14 Oct 2024, 11:47Hi Olwethu
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply14 Oct 2024, 11:47
Official
Hi Olwethu
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Olwethu S's updateReviewer Update
16 Oct 2024, 10:03U would like to thank Thandeka from Pineapple. Within a day of writing this review my claim is now being finalised. I would like to thank her so much for her service.
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Olwethu S's update16 Oct 2024, 10:03
Reviewer Update
U would like to thank Thandeka from Pineapple. Within a day of writing this review my claim is now being finalised. I would like to thank her so much for her service.