1 reviews | Active since Apr 2024
Worst service !!!
I have been with pineapple for 6 months now and honestly speaking it has been the worst experience with them.
On their adverti*****ts they claim that their excess is upto R16000, 3 months ago they took my excess amount to R18000 without consulting with me first, because where the hell will i take R18000 should I have to claim. I spoke to a consultant, she didn't do much to help or try to convince me to stay with them. Right now I am begging for them to cancel my contract, I am being ignored on WhatsApps and email, right now I am forced to dispute their debit orders for the last three months because I am unable to reach them to follow cancelation in proper manner. Now I am thinking to myself, what if I had a claim, would I still be ignored like this? I would recommend this insurance to anyone!!!
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍