Worst service!

Since joining Pineapple last year November. I've just been having an absolute horrible time. They don't respond to urgent matters. Pretend to fix things while simultaneously trying to deduct double installments. They claimed we reversed a payment when a debit order has been set and bank statements prove it was not. In turn they tried to deduct double the amount. After sending them numerous emails. They have yet to respond to any of my issues. After jumping from 1 horrible insurance to another. They gave me all the promises that they will be better and hence why we joined. Yet, all we have been experiencing is the same treatment as the last insurance. Pathetic!