Worst of the worst insurers! I would not be surprised if they are exposed as a ****.

Horrible service where, you never know whether you are going to get the service you paid for when disaster strikes, because the expression "the lights are on but nobody's home" could be used to describe the experience with this insurance company.

They pride themselves with comming up with an App wherein you can get insurance in minutes but in my experience, this has been a pain to deal with because there is hardly anyone there to assist you. Which led me to the question of when you have vehicle insurance with these guys and God-forbid you end up in a situation where you need them to help you, I am telling you right now that typing out messages on your phone (needs a data connection, which might not be available at the scene of the accident) is the last thing you would want to do... Most people would like to speak to a REAL PERSON who will give a certain reassurance to get them the help they need, medical and otherwise. This Intercom thing of Pineapple is just *******!!

Okay, so these guys have been taking my money for many months, and then I reach out to them via their ****p, sorry, not sorry (because the level of service provision here is just non-existant) so that I can change my banking details, I called the number that ususally is on the SMS messages I get when they eat away at my money, and I get through to iWyze. Only to be told that the usesless chumps at Pineapple don't even work around the clock they keep to office hours. Okay, so can I be transferred to their department or whatever?? Um, no they only take queries via email which is as follows: "***" since they are "an online platform" whatever the f**k that means. Okay, quick recap... I have tried their app, and I get dololo only fancy emojis with some preset query types and then [que sound: crickets at night]... I call in and I hit yet another wall, then I send this email to this *** which to this day I have not received any feedback reagrding my query.

Soooo, I persist. I press on because in life you have to be patient, but here mine is slowly wearing thin as days accumulate to weeks and then a full moon is soon to arrive before Pineapple has anything "fresh" for me. Then out of the blue, all of a sudden I get a reply via their ****P. Nomfundo tells me that my policy has been cancelled, just like that due to them "missing something" during underwritting and that they would return my premiums back. Yhoo, now I can't even get insurance in South Africa because of the very same insurance ******. So, I swallow that lump and force it down my throat after being told that my money is not good enough, but I am also relieved in a way. Because I won't have to deal with these Pineapple people with their fancy app that is just as good at giving me a f**kin headache, like a babelaas from a weekend of heavy booze-infused club-hopping and braaing with the mates. At least we can all agreed that a braai definitely sounds waaaaay better.

Anyway, to this day I still have to receive any semblance of some feedback from these ******. Neither have I received my premiums back. But knowing insurance companies, they are still cooking up some reasons not to pay.

****** ******!!