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Farai M
1 reviews | Active since Mar 2024
15 Aug 2024, 17:00
Worst mistake I made was thinking I can leave miway for pineapple
Worst mistake I made was thinking I can leave miway for pineapple. As much as Miway had flaws they showed up everytime. My issues started with pineapples non-existent support first and foremost then onwards to having to call into sales each time to report issues because support doesn't exist. These issues all occurred with them duplicating my vehicle om my policy and billing me for a car they confirmed was removed off my policy but was not come debit day. All this before even starting the policy... Thank God I'm leaving sooner than learning how bad of an insurance provider they are in the long run.
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Replies (1)Pineapple Insurance's replyOfficial
16 Aug 2024, 07:09Hi Farai 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply16 Aug 2024, 07:09
Official
Hi Farai 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
