TD
Thabani D
1 reviews | Active since Feb 2014
28 Jan 2025, 16:00
Worst Mistake
I reversed my 1st debit order since I decided to continue with my insurance, the debited my account now and blocking the debit order so I cannot reverse. Biggest issue is you cannot simply call them they are the ones who can call you. I was called and notified them of my intention to cancel and I was told to expect an sms which hasn't came through and my money is still debited for what reason cause I am covered with another insurer?
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Replies (1)
Pineapple Insurance's replyOfficial
28 Jan 2025, 16:28Hi Thabani Dlamini👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply28 Jan 2025, 16:28
Official
Hi Thabani Dlamini👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.