Worst Insurer Ever

My experience with Pineapple has been extremely frustrating and stressful. I have been with them for some time and this is the first claim I have ever had to submit. I truly regret taking out phone insurance with them.

After my phone was st*len, I submitted all required documentation promptly, yet the claims process has dragged on with poor communication, delays, and unclear explanations.

There have also been inconsistencies in their system about whether my device was properly insured or “issued,” and I received conflicting information regarding premium adjustments and debits. This has left me without a phone for weeks and with no clear resolution.

On top of being ro**ed, I have been left feeling even more anxious and stressed due to the way this claim has been handled.