1 reviews | Active since Dec 2018
Worst insurer
I am writing to express my utter dismay with Pineapple Insurance. Despite canceling my policy and being explicitly assured by a senior consultant (Lesego) that no transaction would be made, an unauthorized debit was processed this morning, the 25th. Furthermore, I have not yet received written confirmation of the policy termination and experienced excessive wait times during the initial call, why should one wait 15min for a senior consultant to pick up? I demand the immediate reversal of my funds and formal proof of cancellation ASAP. I've been with Budget, Miway and Auto & General which I decided to continue with. Never had issues with the 3, pineapple has to be the worst ever. If it was possible I would have given them a 0 star rating, so disgusted. Their lack of professionalism is startling, making it evident they are a new insurer. If they continue practicing this way, they will struggle to retain clients. That senior consultant wanted me to insure something else to keep my profile active, something which I was considering for my watch but after this, I'm done with them and can I not be convinced otherwise, I've made up my mind. All I want is my money.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
I am writing to express my absolute dismay and extreme dissatisfaction regarding an unauthorized debit from my account on April 25, 2026. This deduction occurred significant time after I had formally cancelled my insurance policy with your establishment.
Following my initial complaint, I received communication from your team acknowledging this error and assuring me that a full refund would be processed within 10 to 14 working days. Furthermore, I was promised that a consultant would contact me to elucidate the refund trajectory and provide continuous updates.
Regrettably, to date, none of these commitments have been fulfilled. My subsequent attempts to seek resolution via email and WhatsApp have been met with silence. This lack of professionalism and blatant disregard for fiscal propriety is entirely unacceptable.
Consequently, let this serve as formal notice that should the full, unauthorized amount not be reflected in my account immediately, I will have no alternative but to escalate this egregious matter to the National Financial Ombud Scheme for short-term insurance without further prejudice. My patience has been categorically exhausted.
Demand is hereby made for immediate restitution and acknowledgement of this communication.
I am writing to express my absolute dismay and extreme dissatisfaction regarding an unauthorized debit from my account on April 25, 2026. This deduction occurred significant time after I had formally cancelled my insurance policy with your establishment.
Following my initial complaint, I received communication from your team acknowledging this error and assuring me that a full refund would be processed within 10 to 14 working days. Furthermore, I was promised that a consultant would contact me to elucidate the refund trajectory and provide continuous updates.
Regrettably, to date, none of these commitments have been fulfilled. My subsequent attempts to seek resolution via email and WhatsApp have been met with silence. This lack of professionalism and blatant disregard for fiscal propriety is entirely unacceptable.
Consequently, let this serve as formal notice that should the full, unauthorized amount not be reflected in my account immediately, I will have no alternative but to escalate this egregious matter to the National Financial Ombud Scheme for short-term insurance without further prejudice. My patience has been categorically exhausted.
Demand is hereby made for immediate restitution and acknowledgement of this communication.