Worst insurance experience I have ever had

Pineapple insurance is a nightmare. The consultant is literally evading me. I've had to call in just about everyday just to get any feedback regarding why they are purposely delaying finalising my claim after I was told on 07 May that the settlement had been paid. Everyday I speak to a new consultant and be told lies upon lies. All of sudden no payment was ever made and they say they need to start the process all over again. Meanwhile I'm being debited monthly since my accident in March for a car they have already written off. I log a complaint and it does not get a response whatsoever. Honestly don't know what to do anymore. Is there a way I can put negative 5 stars on the review. Excellence in mediocrity.