🚫 Worst Insurance Experience Ever – Left Me and My Family Stranded for 30 Days! 🚫 Claim Number: *** | Accident Date: 26 June 2025 (Saturday)

I’m absolutely appalled at the shocking service we’ve received from Pineapple Insurance. My wife and I were in a traumatic car accident on Saturday, 26 June 2025. We trusted Pineapple to help us during this difficult time — but instead, we’ve been dragged through a month of pure emotional and financial stress.

They told us the car was beyond repair and they would request a settlement letter from the bank — yet no one ever follows up. We are the ones constantly calling, begging for answers. Each time, we speak to a different consultant who either has no clue what’s going on, gives contradictory information, or just promises to escalate — only for nothing to happen.

As of today, it has been over 30 days without a car. No courtesy vehicle. No settlement. No proper feedback. But come month-end, the bank will still debit us for a car that no longer exists!

This isn’t just bad service — it’s inhumane. They left us stranded, silent, and financially stuck while pretending to be an “innovative” insurance company.

I wouldn’t wish this experience on anyone. If you’re considering Pineapple Insurance — don’t. Your peace of mind is worth more. We are deeply disappointed and demand that our case be resolved immediately, with full transparency, accountability, for the delay.