Worst insurance ever

My phones was ****** and for months pineapple messed me around then rejected my claim because im under debt review, i didn't miss 1 payment in almost 3 years , nobody asked if im under debt review,its not on their application, this is the worst service i received in yrs, i recently got home insurance at standard bank with no issues after i paid my home loan off, standard bank also paid out claim while i was under debt review