LG
Lelethu G
1 reviews | Active since Sept 2023
20 Sept 2023, 09:21
WORST INSURANCE EVER
I sent out a claim on the 6th of August 2023 on my cellphone device that's damaged. up to today I haven't received any feedback regarding my claim. Tsholofelo, the person "assisting" me has been very *********** and doesn't help at all. At this point I just want a refund on all my premiums and also Tsholofelo said I can cancel my insurance. I had to pay a damage report at iStore(which insurance is supposed to refund you but they don't want to) what's the point of insurance if they cant pay for the damage?
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
20 Sept 2023, 10:04Hi Lelethu Godlo👋,
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered and would appreciate the opportunity to assist you. Please grant me some time to investigate and escalate this matter on your behalf, ensuring that you receive the necessary assistance. We are genuinely embarrassed by the level of service you have received, as it does not align with our commitment to our clients🙏.
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered and would appreciate the opportunity to assist you. Please grant me some time to investigate and escalate this matter on your behalf, ensuring that you receive the necessary assistance. We are genuinely embarrassed by the level of service you have received, as it does not align with our commitment to our clients🙏.
Pineapple Insurance's reply20 Sept 2023, 10:04
Official
Hi Lelethu Godlo👋,
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered and would appreciate the opportunity to assist you. Please grant me some time to investigate and escalate this matter on your behalf, ensuring that you receive the necessary assistance. We are genuinely embarrassed by the level of service you have received, as it does not align with our commitment to our clients🙏.
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered and would appreciate the opportunity to assist you. Please grant me some time to investigate and escalate this matter on your behalf, ensuring that you receive the necessary assistance. We are genuinely embarrassed by the level of service you have received, as it does not align with our commitment to our clients🙏.
LG
Lelethu G's updateReviewer Update
20 Sept 2023, 14:44well thank you Thulile, please do assist me as it has been almost over 2 months since I sent out the claim. but honestly im not impressed with the service I received
LG
Lelethu G's update20 Sept 2023, 14:44
Reviewer Update
well thank you Thulile, please do assist me as it has been almost over 2 months since I sent out the claim. but honestly im not impressed with the service I received