WORST INSURANCE! - Complete incompetence

Pineapple is the worst insurance company you could join! Absolutely useless.

There app has been riddled with bugs from day one. On the 4th of November I had to manually cancel the insurance policy with a agent as the app was once again not working. Please note this cancellation comes before my debit order date and before the policies anniversary date the 5th of November.

As stated in Pineapples cancellation policy. YOU MAY CANCEL AT ANY TIME. IF WE WISH TO CANCEL THE POLICY WE MUST GIVE YOU 31 DAYS WRITTEN NOTICE.

After instructing the agent to cancel the policy with immediate effect the agent proceeded to advise me that the policy is cancelled, the email he sent out shows the policy will only be cancelled from December which would be a breach in Pineapples very own terms as stated above.

The ******** deduction of my account saw the account run a overdraft, and as a result causing a unnecessary surcharge due to unavailable funds. - Pineapple's agent now states that the bank was already sent a collection notice to collect my funds basically deeming this my problem... I disagree the cancellation was done manually within a timely manner before my anniversary, the fact that pineapple sent a bank collect prior to this is not my problem, the fact that your app does not work is also not my problem, and therefore pineapple is liable to reimburse me for the loss incurred due to the unnecessary surcharge caused soley as a result of Pineapples incompetence and ongoing app related issues.

To add insult to injury Pineapple's legal team is also due to respond to my attorneys regarding a ongoing matter within 10 business days which has also lapsed.