DC
Dina C
1 reviews | Active since Jan 2014
27 Jan 2025, 16:48
Worst insurance company in my 30+ years of dealing with insurance companies
Worst insurance company I have ever experienced in my 30+ years of dealing with insurance companies. They have absolutely zero customer service. Completely unprofessional, *********** and ineffective. I have to call them a couple of times a week for the past 2,5 months to get anything done wasting my time and money on phone calls. I have asked to speak to a manager so many times over the past 2,5 months and I am still waiting! I would not recommend them at all!!
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Pineapple Insurance's replyOfficial
27 Jan 2025, 18:23Hi Dina Cramer👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Jan 2025, 18:23
Official
Hi Dina Cramer👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.