Worst insurance company ever!!!

Communication with this company is bad it needs to change if they are not ****! They are not contactable my car is stuck at the garage my dealership is not able to get in contact with them so am I. Bt they were quick to debit they prorata without even giving me the service am paying for. I had to go on social media , in order for query to be attend to because chat service and emails and whatsapp are ignored bt we are paying. If am having a problem now while my car is still at the garage what going to happen when I have claims? I got a call which my insurance was canceled but am still not refunded my car is still stuck at the garage cz I need my refund to find another insurance. They blaming agents that they are the one ignoring my emails and chats, Nomfundo Nhlangothi has not even sent an apology email or made sure that the mess that am in now is resolved I have to now wait for them I don't know till when to refund me so I can get insurance and get my car from my dealership. Nokuthola manager that called couldn't even give me turn around time of my refund because am so sure that they can be override that can be done with my refund because I need my car and they could not provide any service for me I now have to i don't know till when cz you can't even take to anyone no emails are rep**** am so disgusted with this company and now that I have to wait for them to get my car kills me. This is the worst customer service I have ever exeperince, I have never regret anything in my life then taking insurance with this company.