Worst Insurance company

**** **** ****

I took out an insurance policy in May, set to begin on the 26th of June. However, the company only deducted the premium on the 27th a direct breach of their own policy terms, which clearly state that if the premium isn’t collected on the scheduled date, the policy lapses. Despite this, I had to explain their own terms back to them in detail just to get them to acknowledge the lapse. As they tried to trick me into taking R400 from my refundable money which I haven’t received.

On top of that, I discovered they had insured my vehicle for far less than its actual value, which would have left me severely undercovered had I needed to claim. Which is the reason why they gave me time to shop around knowing very well they would still take my money. Communication with them is nearly impossible no one answers, no one responds, and even the simplest queries are left unresolved indefinitely.

This company reflects the absolute worst of what an insurance provider can be. I strongly urge anyone considering them to think twice. Do your research. It’s not just a matter of poor service it’s systemic negligence.