PP
Palesa P
1 reviews | Active since Nov 2023
06 Nov 2023, 16:13
Worst insurance
First case - Claim submitted and not attended to for a month I have submitted a claim for a cellphone device since the 8th October 2023 and last received communication from Nompumelelo on the 20th of October 2023 in which she was to provide me with feedback since my claim has been submitted for approval. I still do not have an update on my claim to date.
Tsholofelo messaged me on Pineapple application on the 31st October 2023 and when I rep**** seeking assistance she read my messages in which no response was provided till the 06 November 2023.
Second case - Paying a premium for a device being claimed for and no clarity provided to date.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
06 Nov 2023, 16:54Hi Palesa P👋,
I sincerely apologize for the inadequate service you have encountered with regards to your claim. I acknowledge receipt of your previous complaint and promptly escalated it to the claims team. It is truly disheartening to discover that no one has contacted you or provided assistance thus far. Please be assured that your complaint holds significant importance, and I have involved the claims TM to promptly address and resolve this matter for you.
I sincerely apologize for the inadequate service you have encountered with regards to your claim. I acknowledge receipt of your previous complaint and promptly escalated it to the claims team. It is truly disheartening to discover that no one has contacted you or provided assistance thus far. Please be assured that your complaint holds significant importance, and I have involved the claims TM to promptly address and resolve this matter for you.
Pineapple Insurance's reply06 Nov 2023, 16:54
Official
Hi Palesa P👋,
I sincerely apologize for the inadequate service you have encountered with regards to your claim. I acknowledge receipt of your previous complaint and promptly escalated it to the claims team. It is truly disheartening to discover that no one has contacted you or provided assistance thus far. Please be assured that your complaint holds significant importance, and I have involved the claims TM to promptly address and resolve this matter for you.
I sincerely apologize for the inadequate service you have encountered with regards to your claim. I acknowledge receipt of your previous complaint and promptly escalated it to the claims team. It is truly disheartening to discover that no one has contacted you or provided assistance thus far. Please be assured that your complaint holds significant importance, and I have involved the claims TM to promptly address and resolve this matter for you.
PP
Palesa P's updateReviewer Update
06 Nov 2023, 17:11The claim has been dragging for a month too long. As Pineapple you quick to reply on Hellopeter and not to emails that have been sent multiple times.
PP
Palesa P's update06 Nov 2023, 17:11
Reviewer Update
The claim has been dragging for a month too long. As Pineapple you quick to reply on Hellopeter and not to emails that have been sent multiple times.
PP
Palesa P's updateReviewer Update
06 Nov 2023, 17:14This claim has been dragging for a month too long. As Pineapple you quick to reply on Hellopeter and not to emails that have been sent multiple times.
PP
Palesa P's update06 Nov 2023, 17:14
Reviewer Update
This claim has been dragging for a month too long. As Pineapple you quick to reply on Hellopeter and not to emails that have been sent multiple times.