CV
Carel V
1 reviews | Active since Aug 2019
05 Feb 2024, 07:48
Worst experience ever had with a insurance provider
Worst experience ever had with a insurance provider. They are non existent when you need to speak to someone. The app does not work properly. I have not been able to complete my on app inspection due to app issues. They dont have a call centre!!!! So you have to email or WhatsApp.... And they dont respond. Now i have changed to another insurance provider and we are struggling to cancel my policy with Pineapple
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Pineapple Insurance's replyOfficial
05 Feb 2024, 09:11Hi Carel Visser👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Feb 2024, 09:11
Official
Hi Carel Visser👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.