WORST EXPERIENCE EVER!!!!

One of the worst experiences with a service provider EVER. Firstly when I started the claims process there was virtually no communication. My vehicle was then uplifted and the claim was approved. Fast forward, the vehicle has still NOT with the panelbeater and there is still no communication. Emails sent, no communication. I called the call centre and waited two hours, moved from first on the line to tenth on the line every time. Their only saving grace was the consultant (Taryn) who eventually got back to me and the matter is still not sorted. Highly disappointed in the level of service and I would not recommend this insurer to any sane person