ZM
Zelda M
1 reviews | Active since Feb 2025
13 Feb 2025, 17:18
Worst experience
Pineapple Insurance is the worst Insurance. At claim phase after a car accident the claim is not honored because of Defaults at the Credit Bureau. The Policy Schedule doesn't show that the Default and Judgements were not asked but the the Sales recording which they refuse to sent states that I said I don't have Defaults.
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Pineapple Insurance's replyOfficial
14 Feb 2025, 09:40Hi Zelda Motloung👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply14 Feb 2025, 09:40
Official
Hi Zelda Motloung👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍