SP
Siyasanga P
1 reviews | Active since May 2022
06 Dec 2023, 15:17
Worst Ever - I would never recommend them.
What a nightmare when it comes to claims!!! I would give them a no star if that was possible. I submitted a claim for just a stone chip in my windscreen and they have been ignoring me since last week. I am imagining if the stress I would have to be under in the event I have a serious incident. I would not recommend this insurance to anyone.
Helpful (0)
Replies (9)0
Replies (9)
Pineapple Insurance's replyOfficial
06 Dec 2023, 15:54Hi Siyasanga,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Dec 2023, 15:54
Official
Hi Siyasanga,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
SP
Siyasanga P's updateReviewer Update
07 Dec 2023, 08:33Hi Lynique,
Firstly please do away with the auto responses if you really want to solve the matter.
Secondly, you are the one I was communicating with via WhatsApp while I was making an enquiry about submitting a claim, I then updated you when the claim was successfully submitted. You should then be fully aware of what is happening with the claim other than this auto response you have.
Firstly please do away with the auto responses if you really want to solve the matter.
Secondly, you are the one I was communicating with via WhatsApp while I was making an enquiry about submitting a claim, I then updated you when the claim was successfully submitted. You should then be fully aware of what is happening with the claim other than this auto response you have.
SP
Siyasanga P's update07 Dec 2023, 08:33
Reviewer Update
Hi Lynique,
Firstly please do away with the auto responses if you really want to solve the matter.
Secondly, you are the one I was communicating with via WhatsApp while I was making an enquiry about submitting a claim, I then updated you when the claim was successfully submitted. You should then be fully aware of what is happening with the claim other than this auto response you have.
Firstly please do away with the auto responses if you really want to solve the matter.
Secondly, you are the one I was communicating with via WhatsApp while I was making an enquiry about submitting a claim, I then updated you when the claim was successfully submitted. You should then be fully aware of what is happening with the claim other than this auto response you have.
Pineapple Insurance's replyOfficial
07 Dec 2023, 10:18Hi Siyasanga.👋
I want to clarify that I am not part of the claims department and I am not aware of the process following assistance with claim submissions. However, I have escalated your complaint and have been informed that Autoboys has made several attempts to contact you regarding your claim, but without success. To ensure effective communication, please provide us with an alternative phone number and email address where they can reach out to assist you with your claim.
I want to clarify that I am not part of the claims department and I am not aware of the process following assistance with claim submissions. However, I have escalated your complaint and have been informed that Autoboys has made several attempts to contact you regarding your claim, but without success. To ensure effective communication, please provide us with an alternative phone number and email address where they can reach out to assist you with your claim.
Pineapple Insurance's reply07 Dec 2023, 10:18
Official
Hi Siyasanga.👋
I want to clarify that I am not part of the claims department and I am not aware of the process following assistance with claim submissions. However, I have escalated your complaint and have been informed that Autoboys has made several attempts to contact you regarding your claim, but without success. To ensure effective communication, please provide us with an alternative phone number and email address where they can reach out to assist you with your claim.
I want to clarify that I am not part of the claims department and I am not aware of the process following assistance with claim submissions. However, I have escalated your complaint and have been informed that Autoboys has made several attempts to contact you regarding your claim, but without success. To ensure effective communication, please provide us with an alternative phone number and email address where they can reach out to assist you with your claim.
SP
Siyasanga P's updateReviewer Update
07 Dec 2023, 11:02Hi Lynique,
I can guarantee that no 1 has made any attempts to contact me. If they can, please submit a proof that they tried contacting me. You guys have my number and my email, why not even a single person from Pineapple contacted me if that was true. All that you guys have been doing was to ignore mu emails, WhatsApp and the App live chat.
I can guarantee that no 1 has made any attempts to contact me. If they can, please submit a proof that they tried contacting me. You guys have my number and my email, why not even a single person from Pineapple contacted me if that was true. All that you guys have been doing was to ignore mu emails, WhatsApp and the App live chat.
SP
Siyasanga P's update07 Dec 2023, 11:02
Reviewer Update
Hi Lynique,
I can guarantee that no 1 has made any attempts to contact me. If they can, please submit a proof that they tried contacting me. You guys have my number and my email, why not even a single person from Pineapple contacted me if that was true. All that you guys have been doing was to ignore mu emails, WhatsApp and the App live chat.
I can guarantee that no 1 has made any attempts to contact me. If they can, please submit a proof that they tried contacting me. You guys have my number and my email, why not even a single person from Pineapple contacted me if that was true. All that you guys have been doing was to ignore mu emails, WhatsApp and the App live chat.
Pineapple Insurance's replyOfficial
07 Dec 2023, 11:29We would like to inform you that Autoboys has provided us with feedback regarding the multiple unsuccessful calls they made to reach you. In order to expedite the resolution of this issue, we kindly request that you inform us of the preferred time for them to contact you and provide an alternative contact number in case they are still unable to reach you. We appreciate your cooperation in this matter. Thank you.
Pineapple Insurance's reply07 Dec 2023, 11:29
Official
We would like to inform you that Autoboys has provided us with feedback regarding the multiple unsuccessful calls they made to reach you. In order to expedite the resolution of this issue, we kindly request that you inform us of the preferred time for them to contact you and provide an alternative contact number in case they are still unable to reach you. We appreciate your cooperation in this matter. Thank you.
SP
Siyasanga P's updateReviewer Update
07 Dec 2023, 12:55If you may kindly send me the proof at *** that they did contact me, I would really appreciate it, alternatively you can share the contact details for the person to contact at Autoboys and I will gladly make contact. Otherwise I will not appreciate incorrect information shared using my name. Also, if it was not for Pineapple ignoring my communication we would not be here today.
Anyway, my cellphone is always open and I am always available to accept calls.
Anyway, my cellphone is always open and I am always available to accept calls.
SP
Siyasanga P's update07 Dec 2023, 12:55
Reviewer Update
If you may kindly send me the proof at *** that they did contact me, I would really appreciate it, alternatively you can share the contact details for the person to contact at Autoboys and I will gladly make contact. Otherwise I will not appreciate incorrect information shared using my name. Also, if it was not for Pineapple ignoring my communication we would not be here today.
Anyway, my cellphone is always open and I am always available to accept calls.
Anyway, my cellphone is always open and I am always available to accept calls.
SP
Siyasanga P's updateReviewer Update
08 Dec 2023, 08:39That is not true, the email address you have on your records is *** it has been that from day 1 and I have never made any changes.
SP
Siyasanga P's update08 Dec 2023, 08:39
Reviewer Update
That is not true, the email address you have on your records is *** it has been that from day 1 and I have never made any changes.
Pineapple Insurance's replyOfficial
08 Dec 2023, 08:46The email address that I have shared with you is the one currently stored in our system. If it is not correct, we will promptly update it. I kindly request that you respond to the email I forwarded earlier and notify us that the email address on record is incorrect. This will ensure that your details are updated and that you receive the necessary assistance regarding your claim. Thank you for your cooperation.
Pineapple Insurance's reply08 Dec 2023, 08:46
Official
The email address that I have shared with you is the one currently stored in our system. If it is not correct, we will promptly update it. I kindly request that you respond to the email I forwarded earlier and notify us that the email address on record is incorrect. This will ensure that your details are updated and that you receive the necessary assistance regarding your claim. Thank you for your cooperation.
SP
Siyasanga P's updateReviewer Update
08 Dec 2023, 08:54The email address I have in all my profiles with Pineapple is ***, that is also currently showing on my app, therefore I do not know what other records you are referring to because I believe what is on my app is also what is reflecting on yourside. I have been using that email and I have been receiving my documents and everything else through that email.
SP
Siyasanga P's update08 Dec 2023, 08:54
Reviewer Update
The email address I have in all my profiles with Pineapple is ***, that is also currently showing on my app, therefore I do not know what other records you are referring to because I believe what is on my app is also what is reflecting on yourside. I have been using that email and I have been receiving my documents and everything else through that email.