Worst ever claim from Pineapple Insurance

Good day. I registered a claim on 22 February and my claim is yet to be resolved. Your team is useless. After the change over of under writers to Old Mutual, things have gotten worse. My claim is sitting with Old Mutual desktop assessor and there is NO COMMUNICATION between Old Mutual and Pineapple insurance. In fact he doesnt even know if Pineapple insurance even exist. I have been furnishing him with info for the last week and we getting nowhere. I am frustrated and appalled by the service i am getting. I asked numerous times for a manager from Pineapple to contact me with no call at all. Pineapple is not going to last long with this sort of customer service. I await your response