TM
Tendani M
1 reviews | Active since Jan 2024
23 Jan 2024, 13:31
WORST **** EVER
WORST INSURANCE EVER!! ****!! RUN!!. I took out pineapple insurance on my device back in August 2021, ever since then I never made a claim until recently when my phone got ******. I then made a claim on their app on the 10th of January 2024 and submitted all the required documents. Till today I am still to hear from them. 13 freaking days later!!. Emails getting ignored , Whatsapp unreturned and also getting ignored on their app. Worst mistake I've ever made and will live to regret.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
23 Jan 2024, 14:24Hi Tendani Mashau👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply23 Jan 2024, 14:24
Official
Hi Tendani Mashau👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
TM
Tendani M's updateReviewer Update
23 Jan 2024, 14:33Hi Thulile
Hopefully this gets sorted out very fast hey. I've been a loyal customer for 33 months with no claim until recently. That's 2 years
Hopefully this gets sorted out very fast hey. I've been a loyal customer for 33 months with no claim until recently. That's 2 years
TM
Tendani M's update23 Jan 2024, 14:33
Reviewer Update
Hi Thulile
Hopefully this gets sorted out very fast hey. I've been a loyal customer for 33 months with no claim until recently. That's 2 years
Hopefully this gets sorted out very fast hey. I've been a loyal customer for 33 months with no claim until recently. That's 2 years
Pineapple Insurance's replyOfficial
24 Jan 2024, 08:59Hi Tendani👋,
I am sorry for the delayed response. Please note that I just spoke to your claims handler and he will reach out to you by the end of today🙏.
I am sorry for the delayed response. Please note that I just spoke to your claims handler and he will reach out to you by the end of today🙏.
Pineapple Insurance's reply24 Jan 2024, 08:59
Official
Hi Tendani👋,
I am sorry for the delayed response. Please note that I just spoke to your claims handler and he will reach out to you by the end of today🙏.
I am sorry for the delayed response. Please note that I just spoke to your claims handler and he will reach out to you by the end of today🙏.