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Sizwe
1 reviews | Active since Jul 2023
08 Nov 2023, 07:13
Worst customer support
I have been with pineapple for over three years and not a single claim. When I submitted a windscreen replacement claim and requested the installer to only install an original windshield, claim is rejected. I have been trying to follow up as to why it was rejected but no response. I’ve even sent an email to the email address provided for such instances but I am no longer receiving a response. The consultant on the app has also resorted to ignoring my messages. Worst of all there is no way to call in to talk to a consultant. Waste of my money throughout all these years
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
08 Nov 2023, 08:00Hi Sizwe👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply08 Nov 2023, 08:00
Official
Hi Sizwe👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
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Sizwe's updateReviewer Update
09 Nov 2023, 15:31Hi Thulile
I have still not received any communication from pineapple. I have sent emails and also messages on the app but still no response. It seems it is a norm for poor response to customer queries
I have still not received any communication from pineapple. I have sent emails and also messages on the app but still no response. It seems it is a norm for poor response to customer queries
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Sizwe's update09 Nov 2023, 15:31
Reviewer Update
Hi Thulile
I have still not received any communication from pineapple. I have sent emails and also messages on the app but still no response. It seems it is a norm for poor response to customer queries
I have still not received any communication from pineapple. I have sent emails and also messages on the app but still no response. It seems it is a norm for poor response to customer queries
Pineapple Insurance's replyOfficial
17 Nov 2023, 13:14I apologize for the lack of feedback regarding your claim. I believe that you have been contacted since submitting the complaint. Please advise if you still need further assistance.
Pineapple Insurance's reply17 Nov 2023, 13:14
Official
I apologize for the lack of feedback regarding your claim. I believe that you have been contacted since submitting the complaint. Please advise if you still need further assistance.