1 reviews | Active since Oct 2023
Worst customer service experience I’ve ever had.
Within four days of joining, red flags started popping up everywhere. Trying to cancel was an absolute nightmare — instead of assisting, they attempted to intimidate me into staying with them.
I was with this company for a total of seven days, and only after endless back-and-forth did they finally cancel my policy. The process was so stressful that I had to raise my voice on the phone repeatedly just to make it clear that I wanted nothing further to do with them.
When insuring a vehicle, they charge extra for items such as a bullbar, towbar, roof rails, and smash-and-grab window protection — even when these come standard from the factory. The more I explained this, the more aggressive the responses became.
I’m honestly relieved I spotted the warning signs early. It makes one wonder what would happen if you actually had to submit a claim.
As the old saying goes: buying cheap insurance can cost you dearly in the end.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
