Worst customer service experience.

I recently sold my car & purchased another around the 22 Dec 2022 , so with in that period I removed my previous vehicle & added my current vehicle on my insurance policy with pineapple insurance, a day later i decided to shop around & found another insurer & advised pineapple i would like to cancel my insurance with them & would still pay whatever pro-rata was owed to them, need less to say debted twice, once for R1031( for the old car) & again for R2119 (for new car + pro-rata for previous month) I managed to reversed the debt for R2119 but pineapple has not refunded me the second debt of R1031 will not advise me when I will be refunded, despite the multiple times I've contacted them & now decided to ignore me