TL
Tshepo L
1 reviews | Active since Jan 2016
04 Feb 2025, 06:21
Worst Customer Service
********** customer service. Do not buy because you will struggle to cancel. Their WhatsApp line does not work today but when you buy it was available. This is a nonsense company.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
04 Feb 2025, 07:17Hi Tshepo Lehola👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Feb 2025, 07:17
Official
Hi Tshepo Lehola👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
TL
Tshepo L's updateReviewer Update
04 Feb 2025, 10:06When we buy no1 called us. Now when we cancel we receive calls and because we are busy you don't cancel and cause us exorbitant bank charges. You even debited R50 from us this morning after more than a month of my cancellation request. You people must hire please. Your service is horrible.
TL
Tshepo L's update04 Feb 2025, 10:06
Reviewer Update
When we buy no1 called us. Now when we cancel we receive calls and because we are busy you don't cancel and cause us exorbitant bank charges. You even debited R50 from us this morning after more than a month of my cancellation request. You people must hire please. Your service is horrible.