Worst customer service

I cancelled my insurance with Iwyze because of lack of communication during the claim. So I joined Pineapple Insurance hoping I made a good choice. I hit a pothole taking my daughter to the beach when I called pineapple to my surprise it was the same number as iwyze I explained what happened and I was sent a tow truck and they took my car. That was on Saturday and the told where my car was taken to. So on Monday I was expecting a call or sms from them to let me know what was the next step and nothing happened. 3 days later I called them and there was nothing on record about my claim or my incident. 5 days later I had to claim on the app. The lady I was speaking to did not even call me back when we got cut off during our conversation. The following day I called again around 1 because nothing was happening so a guy them lodged my claim. During this process he was asking me questions that made me feel like I was being interrogated and at this point I am very emotional have not seen my car for 6 days, can’t drop my daughter to school running around trying to get transport for her.

The question asked made me feel like a ******** and a ****. I just started crying because when you paying for a service or in time of stress the interrogation is really not necessary.

I even went where they towed my car to and they told me my car is in the storage since it was towed and tried calling pineapple on my behalf and we couldn’t get through. From their experience with my insurance my car might be there for over a month.

I have been crying all afternoon so stressed out my access fee just is almost triple the price I was aware of because my license is under 3years. I feel defeated and hope less now the sent me a letter to give them permission to investigate me in order for them to process my claim with an option for me to cancel the claim. I will sign the letter but I don’t feel hopeful they will try all they can to not approve the claim.

To think I cancelled my insurance with OUTsurance because my premiums went up just to be treated like a piece of s**t.