DM
DINEO M
1 reviews | Active since Feb 2023
18 Aug 2026, 10:38
worst consumer experince
I have been insured for the past 15yrs + , I changed to Pineapple months back.. I had a claim within 6 months and they charged me tripple my access saying I claimed within 6 months.. I hav enever had an insurance that has awiting period of cover , and i never had a break through out my 15yrs. I am still waiting for the recording they said they will share were this was shared with me nothing so far . This is the worst consumer experience I had with them .
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Pineapple Insurance's replyOfficial
18 Aug 2026, 10:41Hi DINEO HELLEN MOALOSI,
We sincerely apologize for the frustration you have encountered regarding your claim, the excess charge, and the delay in receiving the call recording, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Best regards,
Pineapple Insurance's reply18 Aug 2026, 10:41
Official
Hi DINEO HELLEN MOALOSI,
We sincerely apologize for the frustration you have encountered regarding your claim, the excess charge, and the delay in receiving the call recording, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Best regards,