TT
Thobakgale T
1 reviews | Active since Jul 2018
02 Oct 2024, 09:58
Worst claim service
Experiencing the worst experience with my claim, is been more than a month waiting for my car to be fixed. The claim was approved 2 weeks ago but I am still waiting for the signature of the authorisation officer. Been calling since last week but no response. I am tired of calling their call centre that no one answers. I wrote emails but still no feedback
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Pineapple Insurance's replyOfficial
02 Oct 2024, 11:11Hi Thabiso
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Oct 2024, 11:11
Official
Hi Thabiso
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.