Worst car insurance

I having the worst experience with them, I got into an accident on the 10th of Dec and then made sure that by 11th all my docs were submitted for my claim, today is the 03rd Jan and im still not sorted...everything was going at a good pace until the 22nd of Dec when they said its in review....its has been there for the past 13days which is something I was told by their consultants was supposed to take about 48hrs to be finalised, I keep calling to find out what's happening and they keep saying my claim is with their manager...it seems they don't care how I get around while they are busy delaying my claim. After this I would definitely never ever recommend pineapple to my loved ones that for sure.