Worst and horrible experience dealing with Pineapple insurance

I have an insurance with Pineapple and unfortunately got involved in a car accident on the evening of 13 October 2024 around 20:30.

The driver of a Toyota Etios bumped into me and damaged my rear because he was speeding in Verena, Mpumalanga. I have made a claim with the insurance and for them to reject my claim and adding that the amount to fix my car is in excess and cannot fix it.

Their service provider quoted them R31, 995.10 and added that my claim falls within excess and the amount of R47, 780.00 should be payable by myself.

The lady from claims department failed to explain to me how they got to the amount and even sent her an email to explain however, I have accepted that they are not going to pay to fix my car.

I am even looking for other car insurance companies to subscribe to since I am paying my monthly installments to Pineapple but when it is time for them to assist , they shy away.

I am so heavily disappointed.