WORST AND EMBARASSING CAR INSURANCE HOUSE TO EVER DEAL WITH IN MY ENTIRE LIFE

Guys..Guys..Guys, those who have insured their cars with PINEAPPLE they must make sure they start looking for real car insurance not PINEAPPLE. MY car hasnt moved since the 29th of June, which is the date of lodgement of my *** August 2022 i haven't outcome on my claim. Someone out there please tell me if that is normal, maybe i am the one who is unreasonable here.

I have practically paid premiums for the last two months for nothing because my car hasn't moved since 29th of June. I am yet to experience an insurance house that is so inconsiderate and care less about its existing clients. This clearly shows that PINEAPPLE and its underwriters which OLD MUTUAL don't its clients seriously. This is the most ridiculous claim experience I have ever gone through in my entire history of car insurance claims ever. I am not exaggerating people, what I am talking about here is factual.

For the past two weeks my claim has been lying with the management for review for final decision I was told by Koketso the claims handler. one of the agents told me i was going to get feedback within 72hrs from my enquiry date, but guess what, Its been more than 200 hours already and I have not heard anything from anyone from those clowns. I mean, what kind of customer care/service is that? why only care about customers before signing but after they signed and looking for help no one cares for them? I hope and wish that whoever reads this review will reconsider their position and look for real car insurance house. stay away from PINEAPPLE, IWYZE AND OLD MUTUAL as car insurance companies, they are an embarrassment in this industry.

29th June-15th August 2022 and still processing the claim, what a joke. I am saying this once again, WORST CAR INSURANCE EVER