Worst

I’ve been with Pineapple Insurance for about 3–4 months and had an incident today where I damaged my side mirror. The repair is about R6,500, but I was told I need to pay an excess of R14,000 because I haven’t been with them for 6 months. This was never properly explained to me when I signed up. I find this absolutely unacceptable and misleading. If someone takes out insurance with your company, every detail should be explained clearly upfront. I will be looking for a new insurer immediately, and you can expect my cancellation soon.